Why is my video only partially uploaded?

When you record a video in our platform, it's uploaded in multiple parts (chunks) to ensure efficient processing. Sometimes, not all parts successfully reach our servers, resulting in partial or failed uploads.

Benefits of Our Upload Approach

1. Enhanced Reliability: By splitting your video into smaller parts, we can retry uploading individual segments that fail, greatly increasing the chances of successful uploads even in challenging network conditions.
2. Continue Working: You don't need to wait for one recording to fully upload before starting another. The upload process continues in the background while you move on to your next task.
3. Better User Experience: This approach reduces waiting time and minimizes the chance of losing your entire recording if connectivity issues occur during upload.
4. Automatic Recovery: Our system automatically attempts multiple retries for any failed upload parts, giving your video the best possible chance to be saved successfully.

What Happened to My Upload?

1. Upload Failed: If you see an error message indicating a failed upload, the critical initial portion of your video couldn't be uploaded. Unfortunately, this means your video recording is not available for playback.
2. Partial Upload: If you see a warning about partial uploading, some segments of your video were successfully saved, but others were lost. Your video is still playable but may have gaps or end prematurely.

Common Reasons for Upload Problems

1. Unstable Internet Connection: Temporary disconnections or weak signals during recording can prevent video chunks from uploading.
2. Network Restrictions: Firewall settings or VPN configurations might block certain types of uploads.
3. Browser/Device Issues: Outdated browsers or device memory constraints can interrupt the upload process.

Troubleshooting Steps

1. Check Your Internet Connection: Ensure you have a stable, strong internet connection before recording.
2. Update Your Browser: Make sure you're using the latest version.
3. Use a Wired Connection: Use a wired ethernet connection instead of Wi-Fi for more stability.
4. Close Unnecessary Applications: Free up system resources by closing other applications and browser tabs.

If you continue experiencing upload issues after trying these steps, please contact our support team at [e-mail] with details about your device, browser, and internet connection for further assistance.