Guide to Multilingual Role Play

Feature Overview

Brevity users can now conduct role play conversations in multiple languages, allowing global teams and non-English speaking teams to practice in the languages they sell and support every day. 

The following languages are currently supported:

• Bulgarian
• Chinese
• Czech
• Danish
• Dutch
• English
• Finnish
• French
• German
• Greek
• Hindi
• Hungarian
• Indonesian
• Italian
• Japanese
• Korean
• Malay
• Norwegian
• Polish
• Portuguese
• Romanian
• Russian
• Slovak
• Spanish
• Swedish
• Turkish
• Ukrainian
• Vietnamese

Member User Experience

While browsing the Assignments list, users can see supported languages for each assignment in a new Languages column. Hovering over the column reveals the list of supported languages for that assignment.

After starting an assignment, users can access and select a supported language by clicking Conversation Settings in the lower-right corner of the practice window.

After completing the conversation, the Transcript and Score tabs reflect the selected conversation language. Note that at this time, the Milestones tab appears in English regardless of the conversation language selected.

Admin User Experience

A new filter has been added to the Analytics tab of the Home page, allowing Team Admin and Group Admin users to see results based on specified languages.

Feedback and Support

Brevity requests your input to ensure that the role play experience is equally effective in all available languages. After completing a conversation, please use the feedback area to provide any feedback regarding your experience. 

Configuration Overview

Support for multiple languages can be enabled at the team level, the group level, and the individual assignment level. Default settings are hierarchical, meaning the defaults set at the team level will be applied automatically to the group level, and defaults set at the group level will be applied automatically to individual assignments. However, applied default settings can be changed at any level at any time.

Team Level Configuration

Default language settings at the Team level will be applied to any new groups and any new assignments.

To set default languages at the team level:

1. Navigate to the All Team page and access the Settings tab.
2. To add or remove supported languages, click the Languages drop-down menu, then select languages to include by clicking the check mark.
3. Currently supported languages for the team appear in a banner above the Languages drop-down menu.
4. To reset all open assignments to the team default languages, click Set All Open Assignments to Default. This will override any unique language settings at the assignment level.

Group Level Configuration

While default languages set at the team level will be automatically applied to new groups, you can adjust supported languages at the group level. Default language settings at the group level will be applied to any new assignments created in the group.

To set default languages at the group level:

1. Navigate to the Group page and access the Settings tab.
2. To add or remove supported languages, click the Languages drop-down menu, then select languages to include by clicking the check mark.
3. Currently supported languages for the group appear in a banner above the Languages drop-down menu.
4. To reset all open assignments in the group to the group default languages, click Set All group Open Assignments to Default. This will override any unique language settings at the assignment level.

Assignment Settings

While default languages set at the team and group levels will be automatically applied to new assignments according to where the assignment is created, you can adjust supported languages for individual assignments. 

To set default languages for an assignment:

1. Navigate to the Assignments tab, find the assignment you want to edit, then click three-dot menu > Edit Assignment.
2. To add or remove supported languages, click the Languages drop-down menu, then select languages to include by clicking the check mark.
3. Currently supported languages for the assignment appear in a banner above the Languages drop-down menu.